Delivery and payment

Delivery

Goods ordered from the online store are delivered to addresses on the territory in the whole World. The receipt of the goods takes place only after the buyer has signed a document certifying its receipt and delivery. The terms of delivery of goods ordered through the online store are as follows:

1. For goods ordered from Bulgaria before 4 p.m. Bulgarian time - 48 hours, starting from the day following the day on which the order was confirmed. The delivery time for orders outside Bulgaria will be confirmed when the customer choose courier for delivery.
2. For goods ordered from Bulgaria before 4 p.m. Bulgarian time - 72 hours, starting from the day following the day on which the order was confirmed. The delivery time for orders outside Bulgaria will be confirmed when the customer choose courier for delivery.

Important!!! The specified terms apply insofar as they do not conflict with the delivery terms applied by the respective courier. Except for "Cash on Delivery", all delivery times start once the full amount due has been paid, including the price of the goods and the cost of handling and delivery.

The company reserves the right unilaterally, without the need to inform the buyer, to extend the specified terms by up to 12 days. The goods are delivered as standard - by hand against a signature, and for larger shipments (determined at the discretion of the person carrying out the delivery) the following additional conditions apply: The delivery address specified by the customer must be accessible by asphalt or paved road, such as delivery is made to the place closest to the delivery address indicated by the customer, which, according to the judgment of the driver of the vehicle making the delivery, allows for unhindered and safe parking, lowering of the cargo bed and unloading.Unloading is not included in the service. Unloading is organized and carried out entirely by and at the expense of the customer, and should begin immediately after receiving the goods and be carried out for the time normally required to unload the relevant type of goods. In the event of impossibility or difficulty in personally delivering the recipient, the parcels are delivered as follows: 1. for a business address - to a person with a workplace at the address, notifying the name and position/department of the person who received the parcel; 2. for a home address - of a member of the household, notifying the name of the person who received the shipment and his relationship with the recipient. If it is impossible to deliver the parcel on the first visit, through no fault of the Company/courier (in the event that there is no one at the address, etc.), the person carrying out the delivery leaves a notice indicating a contact telephone number to which the recipient should contact call within three working days to specify a new delivery date. In case of impossibility to deliver the shipment and on a second visit through no fault of the Company/courier, the distance selling contract is automatically terminated, in which case, as a sanction for non-performance by the buyer, The company retains all amounts paid by the buyer. What is said in the previous sentence also applies to cases where a recipient unreasonably refuses to accept a given shipment. The company/courier is not responsible for non-fulfillment of an order in cases where the buyer has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address.

Get it from a store/Own transport

„Get it from a store/Own transport“ is possible for goods ordered from the online store to be received at the address of the Company chosen by the buyer. The goods are received after electronic confirmation of the order, depending on availability, in one of the following ways: "Collect today" or "Collect in 3 to 5 working days". To take advantage of the "Pick up from store" option, it is necessary: To order goods from the online store. Fill in all the details of the order form correctly, specifying the recipient of the goods and the Company in which they will be received. To pay the price of the goods according the agreed terms between the companies , after which you must receive an electronic confirmation of the order from the Company. The goods must be received no later than 30 (thirty) calendar days, counted from the date of the electronic confirmation of the order, and the receipt takes place only during the working hours of the Company indicated in the electronically confirmed order, only by the person indicated as the recipient, after the mandatory presentation of an identity document, order number and signing of the delivery protocol.

There is also a possibility of express delivery of goods with our own transport within the country, after individual agreement.

Important!!!The company is not responsible for unsolicited/not received goods on time. After the expiry of the period for receipt, the Company has the right to charge warehouse tax for storage in the amount of five Euro per day for each item.

Payment

The price of a product ordered from the online store can be paid by one of the following methods:

Postal money order
Payment by credit/debit card
Bank transfer

Please note that in certain cases, one of the methods listed may not be applicable. All payments are made in Bulgarian leva or Euro. When paying by bank transfer, the entire amount due on the invoice must be paid within 5 working days after the invoice is issued; otherwise, the order will be automatically cancelled.
By accepting these general conditions, the buyer gives his express and unconditional consent in all cases, except when paying by "Cash on Delivery", including but not limited to using the option "Pick up in store", to pay the Company in advance, in full , the selling price of each item ordered. When paying with "Cash on delivery", the buyer receives from the courier an invoice/receipt, where the entire amount due is indicated (including the price of the goods and the price for processing and delivery), which the buyer hands over to the courier and authorizes the latter to deliver it on his behalf and at his expense to the Company, and the payment is recorded in the document certifying the delivery of the goods, which also serves as a receipt.

Important!!! When paying by bank transfer/bank card, you may be charged bank fees/commissions, determined unilaterally by the respective bank/financial institution.

Important!!! Pursuant to Art. 113, Paragraph 4 of the VAT, the issuance of an invoice or correction of an already issued invoice shall be made within 5 (five) calendar days from the date of purchase. After the expiration of this period, the Company has no commitments to issue an invoice or to correct an already issued invoice.

Important!!! For online purchases, as well as when the price is negotiated with a discount, the use of the Company's gift cards, vouchers, etc. similar is not applicable.