General terms and conditions

These general conditions regulate the relations between BULTECH EOOD and the persons using the website and the online store located at bultech-bg.com

Definitions

"WE", "THE COMPANY" – means BULTECH EOOD with registered office and managment address: city: Pernik 2308, Dimitar Blagoev 109, VAT:BG113530473, tel: 0700 16 405, e-mail: [email protected], the company - owner of the online store at bultech-bg.com
"SITE" – means the website at the address bultech-bg.com, respectively the website at the address bultech-bg.com
"ACCOUNT" – means an account registered on bultech-bg.com
"ONLINE STORE"– means the virtual store located on bultech-bg.com providing the possibility to purchase goods via the Internet.
"USER"– means a person using the functionalities of the site.
"BUYER"– means a person who makes a purchase of goods from the online store.
"USER"– means a user within the meaning of the consumer protection act ("CPA").
"PERSONAL DATA"– means personal data within the meaning of the personal data protection act and european legislation ("DPA").
"CASH ON DELIVERY"– means cash on delivery within the meaning of the postal services act.
"GENERAL TERMS AND CONDITIONS"– means the present general terms and conditions. By clicking on any link, button or application on the site, with the exception of the link pointing to these general conditions, you expressly and unconditionally agree to the present general conditions for the use of the site and the online store.

Registration

The site can be viewed without registration. Registration on the site is completely freewill and free of charge and is necessary for users to view prices and complete orders. To register, you need to represent a legal entity, be 16 years of age and complete the registration form.

After completing the form, your account will need to be approved by an administrator. Once you are approved and your registration is successful, you will receive a confirmation. Only one account can be registered with one email address.

IMPORTANT! By creating an account, you declare that you are at least 16 years old..

In case you don't want to register an account, you can browse the site and place an order by phone.

General

Only goods that the system allows to be added to the shopping basket can be purchased from the online store. All information about the goods presented on the site, including, but not limited to, technical characteristics, warranty conditions, method of use, etc., is provided by the manufacturer, respectively by the importer of the relevant goods, and we do not bear any responsibility in case of false, incorrect or inaccurate information presented, true information presented in a misleading way, discrepancy between the presented and the actual situation, typographical errors.

Prices

All prices presented on the website/online store are in Bulgarian leva and Euro and are valid only at the time of their publication, and the Company reserves the right to change them at any time without warning. Prices for online orders confirmed by the Company are final and not subject to change. The prices of goods presented on the website/online store are final and do not include VAT and the cost of processing and delivery. The due price for processing and delivery of the order, if such is due, is calculated based on the specified delivery address, the type and/or weight and size of the goods included in the order, and is indicated immediately before its finalization.

Legal Warranty. User information. Alternative Dispute Resolution.

All goods presented on the site and/or sold in the online store have a legal guarantee for compliance of the goods with the sales contract according to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee under Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the non-compliance of the consumer goods with the sales contract according to the guarantee under Art. 112-115 of the CPA.

On phone 0700 16 405 you can get all the information under Art. 4 of the CPA, applicable to every product/service presented on the site and/or sold in the online store. Authority for alternative dispute resolution within the meaning of Art. 181n, para. 4 of the CPA are the conciliation commissions to CPA. In the event of a dispute related to an online sale, you can also use the site ОРС

What is said in this section applies to users in the sense of §13, paragraph 1, item 1 of the Additional provisions of the CPA.

Orders

Orders can only be placed by users who have accepted the general terms and conditions. To place an order, you need to fill out the order form.

Payment

The price of a product ordered from the online store can be paid by one of the following methods:

Postal money order
Payment by credit/debit card
Bank transfer

Please note that in certain cases, one of the methods listed may not be applicable. All payments are made in Bulgarian leva or Euro. When paying by bank transfer, the entire amount due on the invoice must be paid within 5 working days after the invoice is issued; otherwise, the order will be automatically cancelled.
By accepting these general conditions, the buyer gives his express and unconditional consent in all cases, except when paying by "Cash on Delivery", including but not limited to using the option "Pick up in store", to pay the Company in advance, in full , the selling price of each item ordered. When paying with "Cash on delivery", the buyer receives from the courier an invoice/receipt, where the entire amount due is indicated (including the price of the goods and the price for processing and delivery), which the buyer hands over to the courier and authorizes the latter to deliver it on his behalf and at his expense to the Company, and the payment is recorded in the document certifying the delivery of the goods, which also serves as a receipt.

Important!!! When paying by bank transfer/bank card, you may be charged bank fees/commissions, determined unilaterally by the respective bank/financial institution.

Important!!! Pursuant to Art. 113, Paragraph 4 of the VAT, the issuance of an invoice or correction of an already issued invoice shall be made within 5 (five) calendar days from the date of purchase. After the expiration of this period, the Company has no commitments to issue an invoice or to correct an already issued invoice.

Important!!! For online purchases, as well as when the price is negotiated with a discount, the use of the Company's gift cards, vouchers, etc. similar is not applicable.

Contract

The distance sales contract between the Company and the buyer is considered concluded after confirmation of the given order by the Company. Confirmation of a remote contract concluded with the Company, including all information under Art. 47, para. 1 of the CPA, is sent on the e-mails indicated by the buyer.

Delivery is carried out on the basis of the data (name, delivery address - business or current address) specified by the buyer in the credit agreement. The receipt of the goods is carried out personally by the buyer, after he verifies his identity by presenting an identity document, signs and writes his own name and surname in the document certifying the delivery of the goods.

Delivery

Goods ordered from the online store are delivered to addresses on the territory in the whole World. The receipt of the goods takes place only after the buyer has signed a document certifying its receipt and delivery. The terms of delivery of goods ordered through the online store are as follows:

1. For goods ordered from Bulgaria before 4 p.m. Bulgarian time - 48 hours, starting from the day following the day on which the order was confirmed. The delivery time for orders outside Bulgaria will be confirmed when the customer choose courier for delivery.
2. For goods ordered from Bulgaria before 4 p.m. Bulgarian time - 72 hours, starting from the day following the day on which the order was confirmed. The delivery time for orders outside Bulgaria will be confirmed when the customer choose courier for delivery.

Important!!! The specified terms apply insofar as they do not conflict with the delivery terms applied by the respective courier. Except for "Cash on Delivery", all delivery times start once the full amount due has been paid, including the price of the goods and the cost of handling and delivery.

The company reserves the right unilaterally, without the need to inform the buyer, to extend the specified terms by up to 12 days. The goods are delivered as standard - by hand against a signature, and for larger shipments (determined at the discretion of the person carrying out the delivery) the following additional conditions apply: The delivery address specified by the customer must be accessible by asphalt or paved road, such as delivery is made to the place closest to the delivery address indicated by the customer, which, according to the judgment of the driver of the vehicle making the delivery, allows for unhindered and safe parking, lowering of the cargo bed and unloading.Unloading is not included in the service. Unloading is organized and carried out entirely by and at the expense of the customer, and should begin immediately after receiving the goods and be carried out for the time normally required to unload the relevant type of goods. In the event of impossibility or difficulty in personally delivering the recipient, the parcels are delivered as follows: 1. for a business address - to a person with a workplace at the address, notifying the name and position/department of the person who received the parcel; 2. for a home address - of a member of the household, notifying the name of the person who received the shipment and his relationship with the recipient. If it is impossible to deliver the parcel on the first visit, through no fault of the Company/courier (in the event that there is no one at the address, etc.), the person carrying out the delivery leaves a notice indicating a contact telephone number to which the recipient should contact call within three working days to specify a new delivery date. In case of impossibility to deliver the shipment and on a second visit through no fault of the Company/courier, the distance selling contract is automatically terminated, in which case, as a sanction for non-performance by the buyer, The company retains all amounts paid by the buyer. What is said in the previous sentence also applies to cases where a recipient unreasonably refuses to accept a given shipment. The company/courier is not responsible for non-fulfillment of an order in cases where the buyer has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address.

Get it from a store/Own transport

„Get it from a store/Own transport“ is possible for goods ordered from the online store to be received at the address of the Company chosen by the buyer. The goods are received after electronic confirmation of the order, depending on availability, in one of the following ways: "Collect today" or "Collect in 3 to 5 working days". To take advantage of the "Pick up from store" option, it is necessary: To order goods from the online store. Fill in all the details of the order form correctly, specifying the recipient of the goods and the Company in which they will be received. To pay the price of the goods according the agreed terms between the companies , after which you must receive an electronic confirmation of the order from the Company. The goods must be received no later than 30 (thirty) calendar days, counted from the date of the electronic confirmation of the order, and the receipt takes place only during the working hours of the Company indicated in the electronically confirmed order, only by the person indicated as the recipient, after the mandatory presentation of an identity document, order number and signing of the delivery protocol.

There is also a possibility of express delivery of goods with our own transport within the country, after individual agreement.

Important!!!The company is not responsible for unsolicited/not received goods on time. After the expiry of the period for receipt, the Company has the right to charge warehouse tax for storage in the amount of five Euro per day for each item.

Product overview. Complaints

Upon receipt of the goods, the buyer is obliged to immediately inspect them and, in the event that he finds obvious defects, the absence of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, to immediately inform the person making the delivery. If he does not do this, the item is considered approved, and the buyer loses the right to later claim that the item was delivered to him with obvious defects, the absence of any of the accompanying accessories and/or any of those required by Bulgarian legislation documents. Complaints about goods purchased through the online store are made according to the rules of the Consumer Protection Act (only for users) and/or according to the terms and conditions of their commercial guarantee. Address for complaints: city of Pernik, 2308, 109 Dimitar Blagoev Blvd. Phone for technical support 0700 16 405.

Cancellation of a distance contract

Pursuant to Art. 50 of the Civil Code, the consumer has the right to withdraw from the contract at a distance without giving a reason, without paying compensation or a penalty and without paying any costs (with the exception of the costs provided for in Art. 54, Para. 3 and Art. 55 of the CPA) within 14 days from the date of acceptance of the goods by the consumer or by a third party other than the carrier and specified by the consumer, or when the consumer has ordered many goods with one order that are delivered separately - considered from the date on which the consumer or a third party, other than the carrier and specified by the consumer, accepts the last goods.

the right of refusal can only be exercised if the user has presented to the Company the goods in their original packaging in a preserved commercial form, all accessories, accessories, documents and the original receipt/invoice for the purchase.

Right to cancel contract from the distance.
You have the right to cancel this contract without giving reasons for that within 14 days.
The period for cancel the contract is 14 days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods or in the case of a contract under which the consumer orders many goods in one order, which are delivered separately: the date on which you or a third party, other than the carrier and indicated by you, took possession of the last goods.

In order to exercise your right of withdrawal, you must notify us (your name, geographic address and, if you have them, telephone number, fax and e-mail address) and of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can complete and submit electronically the attached standard opt-out form or other unambiguous opt-out application on our website (add web address). If you use this option, we will immediately send you in a durable medium (for example, by e-mail) a message confirming receipt of the opt-out.

In order to comply with the withdrawal period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Action to cancel the contract. If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs associated with a delivery method chosen by you other than the cheapest standard delivery method, offered by us), without undue delay and in any case no later than 14 days from the date on which you inform us of your decision to withdraw from this contract. We will make the refund using the same means of payment used by you in the original transaction and in any case this refund will not be associated with any costs to you. We have the right to delay refunds until we receive the goods back or until you provide us with evidence that you have sent back the goods, whichever is earlier.). We expect you to send or return the goods to us without undue delay and in any event no later than 14 days after the day on which you inform us of your withdrawal from this contract. You must bear the direct costs of returning the goods.

To exercise the right to withdraw from the distance contract, please send an email to: [email protected]

In the case of exercising the right to withdraw from a distance contract, the consumer must send or hand over the goods back to the Company no later than 14 days from the date on which the consumer notified the Company of his decision to withdraw from the contract. Until the goods are handed over to the Company, the risk of their accidental loss or damage is borne entirely by the user.

Post product reviews

Posting reviews requires registration. The publication of reviews is carried out by the Company after a unilateral assessment of the relevance/reasonableness of their content. The reviews should be written in Bulgarian or English and contain only the author's objective opinion about the relevant product, based on his direct impressions of the advantages/disadvantages found in the process of using it.

Reviews that do not comply with the above content, including but not limited to: reviews that have no relation to the product about which they are posted, reviews in which the opinion expressed is not the author's or is not based on his direct impressions, containing information about availability/price of the goods elsewhere, containing obscene language or with offensive, defamatory, discriminatory or intolerant content, incl. such based on race, nationality, ethnicity, gender, origin, religion, containing advertising messages and/or information about competitors,with content contrary to professional and commercial ethics or damaging the prestige and good name of anyone, as well as reviews whose content is inappropriate or violates or creates a risk of violation of legal rights and interests, will not be published.

The published reviews are the content presented by the author, without editorial intervention and corrections, and express only his opinion. The company is not responsible for the content of the published reviews.

The Company reserves the right at its sole discretion, exempt from any liability, without the need to justify, not to publish any review provided, regardless of its content.

Personal data protection policy

The privacy and security of our customers' personal data has always been of the utmost importance to us. For this reason, we have created this single Company and Company Privacy Policy, which covers how we collect, use, store, disclose and delete, or more generally, "process," your data. The Unified Policy for the protection of personal data allows us to provide the same high level of protection to all users of bultech-bg.com

Your data provided when creating an account will be recorded in a single database of the Company ("Administrator") and in this regard the provision of consent to the General Terms and Conditions, an integral part of which is this Privacy Policy .

Collection and use of personal data

Personal data is any information that can be used to identify an individual. You may be asked for personal information each time you interact with us or our partners to provide our products and services. Only in compliance with this Privacy Policy and all applicable legal provisions, the Administrator and its partners may share this information with each other and use it. Your personal data are processed only on the territory of the Republic of Bulgaria and the EU, only for the period and for the purposes for which they were provided.

What personal data we collect

When you register an account, purchase a product, participate in a raffle, etc., we may collect various types of information, including but not limited to name, mailing address, phone number, email, preferred method of communication, bank card information, or more.
In cases where it is necessary to issue certain documents, for example an invoice, you may be asked for additional data in accordance with the requirements of the regulatory framework.
We keep a history of orders placed by each account registered on the site.

How we use personal data

We process your personal data to fulfill our obligations as a party to a contract for the sale of goods or services. We may periodically use them to send important messages such as notifications about orders placed, changes to the Terms and Conditions or other policies.
If you have given your consent, we process your data to inform you about current promotions and advertising activities. Once given consent can be withdrawn at any time.
In the event that you have consented to participate in certain events (competition, raffle, game, etc.), we process the data you have provided us in order to administer these activities.
The data provided when applying for a job will be used solely for the purposes of selection and assessment of the applicant's suitability for the relevant position.

Disclosure to Third Parties

In certain cases, in order to fulfill our obligations under contracts concluded with you or legal ones, it is necessary or we will be obliged to disclose personal data provided by you to our partners (e.g. transport, courier, service, assembly companies, financial institutions, insurers, etc.) or before competent authorities.

The website stores cookies and log files in order to personalize and improve its services. Tools like Google Analytics, MouseFlow, etc. are also used. with the help of which he can easily report and monitor the behavior of his users.

Protection of personal data

The administrator takes precautions, including administrative, technical and physical measures, to protect your personal data from loss, theft and misuse, as well as from unauthorized access, disclosure, alteration or destruction.

When you post to forums, chat rooms or social networking services, the personal information you share is visible to other users and may be read, collected or used by them. In these cases, you are responsible for the personal information you choose to provide.

Integrity and retention of personal data

We will retain your personal data for a period necessary to fulfill the specific purpose for which it is processed, after which it will be deleted, unless required by law to retain it for a longer period.

Rights of the subject of personal data

You can check the accuracy, completeness and up-to-dateness of your personal data, as well as correct them, by logging into your account.

If you wish to withdraw your consent to the processing of personal data, request correction, object to its processing or request that your data be deleted ("the right to be forgotten"), you should send a request to this effect by email to [email protected]. In order to avoid abuse, requests with the above content will only be considered if they are sent from the email used to register the account, we reserve the right to request additional data in order to establish the identity of the requester and the data subject concerned .

Marketing We strive to provide you with the ability to choose certain personal data, particularly in relation to marketing and advertising.

Promotional offers from us We may use your personal data, contact, technical information, usage and profile data to evaluate and offer you only what interests you.

You can opt-out of marketing messages at any time, using the links at the bottom of them.

You will receive marketing communications from us if you have requested information from us or purchased a product or services from us and in any event you have not opted out of receiving such marketing.

Submitted requests regarding personal data will be answered within one month, and in the event of the need to extend the specified period, you will be informed of the extension, as well as the reasons for the delay. We may refuse to process requests that are unreasonably repetitive or that threaten the privacy of other users. In all cases, you have the right to file a complaint with the Commission for the Protection of Personal Data, [email protected], Sofia 1592, "Prof. Tsvetan Lazarov" No. 2.

Others

The Company undertakes to provide only the services presented on the site in the manner in which they are presented. All information presented on the site, including but not limited to design, availability, prices and location of goods, is valid only and only at the time of its presentation, and the Company reserves the right to change it at any time without warning. It is the responsibility of the user to check the terms of use of the site, as well as the presented information on prices, availability, etc., in order to be promptly informed in the event that any changes have occurred. In any case, the change has effect going forward and does not affect orders confirmed by the Company before its execution. In the event that further approval is required from our side it should be given; otherwise, regardless of confirmation of the order, it will be considered invalid.

The company is not responsible for the content and safety of sites to which links published on this site refer. Clicking on such links and using sites to which the links refer is done entirely at your own risk and responsibility. In the cases where this is necessary, the users of the site undertake to provide correctly and completely the data required by them.

For incorrect users, access to the resources of the site and the online store will be blocked. Accounts of users who violate the terms of use of the site and the online store, as well as accounts of users who use them not for their intended purpose, will be deleted.

The provisions of the legislation in force in the Republic of Bulgaria and the EU shall apply to issues not settled in these general terms and conditions. All disputes regarding the interpretation and implementation of these general terms and conditions and the interpretation and implementation of contracts for distance sales of goods ordered from the online store will be resolved by agreement, and in the event of failure to reach such an agreement, the dispute will be referred for resolution by the competent court : on consumer claims - according to Art. 113 of the Civil Code, and in other cases, if the jurisdiction is not indicated imperatively - before the competent court in the city of Sofia, according to the rules of general jurisdiction under the Civil Code, namely Sofia District Court or Sofia City Court.

Update

Тhe company may periodically update these General Terms and Conditions. When we update, the Site will notice and the updated General Terms and Conditions will be published.